bomgo.

Terms and conditions

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Opening hours and contact numbers

Monday to Friday, from 08:00 to 18:00
Saturdays, from 9 am to 2 pm
Business phone: (+55 85) 988242021 and (+55 85) 989615768
Outside these hours, we are reachable 24 hours a day on our emergency numbers via whatsapp (+55 85) 98961 5768, (+55 85) 988461716
SVC Imóveis & Turismo LTDA - CNPJ 23.889.007/0001-60

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reservations

In order for us to validate a reservation, our customers must complete the online registration form.

In deposit payments, to validate a reservation, our customers must send proof of payment and the following information:

Full name
Birthday
Identity number or passport number
CPF
Address / Neighborhood / City / Zip Code
Telephone
Email
Time of entry to the property / flight number (if by air)
Departure time from the property
Name of other guests (if any);

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Methods of payment, reservations, rent and security deposit

To reserve one of our properties, we require a booking confirmation deposit of 50% of the total rental amount. The remainder of the rent will be charged at check-in before entering the property.
Payment for the 50% of the reservation can be made by bank transfer/deposit, Western Union, Paypal, credit card or cash in our office.
Payment for the remainder of the rent + cleaning fee + security deposit must be made in cash, at the time of signing the contract and handing over the keys.

The deposit will be required at check-in in cash with a predetermined amount per property at the time of booking.
We do not accept checks; If the client does not want to pay this amount in cash, he has the possibility of making a bank transfer or payment via credit card, this transfer must be made up to 7 days before the date he wants to enter the property.

In order for us to allocate your payment, we always require a confirmation of the transfer via email.
Your reservation will be validated as soon as the reservations department of  send a confirmation email.

If, for any reason beyond our management's control, the leased property is no longer available, we offer our customers the choice of a similar property or a full refund of all amounts paid.

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Check in

Check-in time: 15:00 to 24:00

The customer is obliged to inform us of the time of his arrival and to give us his contact number. Without this information, check-in cannot be carried out. In the SVC Imóveis & Turismo LTDA check-in process, the customer will have to call our check-in department in advance or send a message via whatsapp, (+55 85) 98961 5768 or (+55 85) 988242021  up to 24 hours before your arrival at the property. After receiving the call, one of our employees will wait for the guest at the entrance of the reserved property or inform the password to access the door for properties with electronic locks.

If the customer arrives before our official check-in time at 15:00, they can leave their luggage at the office during our opening hours. If the apartment is available and the client wants to be guaranteed the possibility of an earlier check-in, a change between 6am and 2pm can be arranged for a fee of 50% of the daily rent. This amount must be paid in advance.

For check-ins between 10 pm and 6 am, the rent equivalent to the previous day must be paid.

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Check-out

Check-out time: 06:00h to 11:00h

An employee of SVC Imóveis & Turismo LTDA  will meet the client at his apartment (the time will be scheduled in advance in the rental agreement), in order to examine the property, receive the keys and return the security deposit.

After checking out, the customer can store their luggage in our office during opening hours. If the apartment is available and the client only wants to leave between 11am and 10pm, we require a late check-out fee in the amount of 50% of the daily rent. This amount must be paid upon entry.

For check-outs between 22:00 and 06:00, we charge the next day's rent. If the customer does not check-out at the agreed time, after a 30-minute grace period, a fine of 50 reais will be charged, if the check-out is before 11:00 am. After 11 am, the amount charged will be the equivalent of a full night's stay.

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Reservation cancellation and changes

In case of cancellation or no-show, the amount of the reservation deposit will not be refunded. There will be no refund of rent or deposit if the guest decides to leave the apartment before the deadline. Changes to the booking dates will only be allowed upon written confirmation from SVC Imóveis & Turismo LTDA.

SVC Imóveis & Turismo LTDA has the right to immediately terminate the rental agreement, without any refund of amounts paid by the customer, in the event of one of the following cases: the total number of occupants exceeds the maximum defined on our website, disturbance of the peace and/or violation of condo rules, organization of parties, consumption of illegal drugs, pets without our permission, failure to pay full rent or security deposit.

If the reserved property has an internet connection or cable TV, SVC Imóveis & Turismo LTDA  assumes no responsibility for any connectivity problems or inconveniences resulting therefrom. These services are provided by telecommunications companies and are beyond our control. In case of problems and disturbances with the internet connectivity or TV signal, there will be no refund of the rent payment.

Responsibilities and Obligations of Our Guests

The guest assumes full responsibility for the property he has rented as well as for any item belonging to the condominium. The same is applicable for other residents and visitors. The client and all occupants of the apartment and visitors must comply with the condominium regulations and rules. Fines imposed by the condominium administration for non-compliance with the rules will be immediately paid by the customer. Additionally, they may also lead to premature termination of the rental agreement without any refund.

visitors

There are condominiums that do not allow the entry of visitors. Please contact us before making any reservations where visitors are expected, so that we can provide you with a more suitable property.

Some reservations do not include electricity and gas consumption, if you need to check your rental agreement. In case of energy billing, the customer must pay the bills equivalent to the period of their stay at the time of check-out or, if the rent is longer than 30 days, after each month.

Forum

The contracting parties elect the Forum of the District of Fortaleza, STATE of Ceará.